Shipping Policy

At Modern Fireplace Living, we are committed to delivering your fireplace safely, efficiently, and with the level of service you expect when investing in a premium home product.

Please review our shipping guidelines below.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Orders are not processed or shipped on weekends or major holidays.

Shipping & Delivery

We proudly offer shipping throughout the continental United States.

Most orders arrive within 5–10 business days after shipment, depending on product availability, destination, and carrier schedules.

Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, carrier delays, or periods of high demand.

Tracking Information

As soon as your order ships, you will receive an email with tracking details so you can monitor your shipment every step of the way.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

Freight Deliveries

Due to the size and weight of certain fireplaces, some orders may be delivered via freight carrier.

For freight deliveries:

• An adult must be available to receive the shipment.

• The carrier may contact you to schedule a delivery appointment.

• We recommend inspecting the package upon arrival before accepting delivery.

Damaged or Defective Items

We carefully inspect every order before it leaves the warehouse.

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

• Your order number

• Photos of the packaging

• Photos of the damaged item

Our team will review the situation promptly and work toward an appropriate resolution.

Address Accuracy

Please ensure that all shipping information is accurate before placing your order.

Modern Fireplace Living is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping addresses provided during checkout.

Shipping Delays

While we strive to meet all estimated delivery timeframes, occasional delays may occur due to circumstances beyond our control, including:

• Severe weather conditions

• Transportation disruptions

• Carrier-related delays

• High seasonal shipping volumes

We appreciate your patience and understanding should these situations arise.

Contact Us

If you have any questions regarding your order, shipping status, or delivery information, our customer support team is happy to assist you.

Email: support@modernfireplaceliving.com

Thank you for choosing Modern Fireplace Living.

We are honored to be part of your home and look forward to helping you create a warm, elegant, and inviting living space.