Return & Refund Policy

Last Updated: June 2026

At Modern Fireplace Living, customer satisfaction is extremely important to us. We are committed to providing premium products and a positive shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

30-Day Return Policy

We accept eligible returns within 30 days of the delivery date.

To qualify for a return, the item must:

• Be unused and uninstalled

• Be in its original condition

• Include all original packaging, accessories, manuals, and components

• Be returned in a resellable condition

Returns that do not meet these requirements may not be eligible for a refund.

Return Authorization Required

Before returning any product, you must contact our support team to obtain a Return Merchandise Authorization (RMA).

Returns sent without prior authorization may be refused or delayed.

To request a return, please contact:

support@modernfireplaceliving.com

Please include:

• Your order number

• Product name

• Reason for the return

• Photos if applicable

Return Shipping Costs

Customers are responsible for return shipping expenses unless:

• The product arrived damaged

• The product arrived defective

• The wrong product was shipped

Because many of our fireplaces are large and may require freight transportation, return shipping costs can vary depending on the item and destination.

Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Defective Products

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incomplete, please notify us within 48 hours of delivery.

To expedite assistance, please provide:

• Your order number

• Photos of the product

• Photos of the packaging

• Description of the issue

Once verified, we will work quickly to provide a replacement, repair solution, or refund when appropriate.

Refund Process

Once your return has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to the original payment method used during checkout.

Please allow:

• 3–5 business days for inspection

• 5–10 business days for your financial institution to process the refund

Processing times may vary depending on your bank or payment provider.

Order Cancellations

Orders may be canceled for a full refund before they have been processed for shipment.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and standard return procedures will apply.

If you need to cancel an order, please contact us as soon as possible.

Non-Returnable Items

The following items are generally not eligible for return:

• Installed products

• Used products

• Products missing original packaging

• Products damaged after delivery due to customer handling

• Special-order or custom-order products

• Clearance or final sale items

Freight Deliveries

For fireplaces delivered via freight carrier, customers are encouraged to inspect the shipment carefully before signing the delivery receipt.

If visible damage is present, please note the damage on the carrier's delivery paperwork and contact us immediately.

Failure to report freight damage promptly may affect the claims process.

Our Commitment

At Modern Fireplace Living, we strive to provide high-quality products and exceptional customer service. Our goal is to make every purchase experience smooth, transparent, and enjoyable from start to finish.

If you have any questions regarding returns or refunds, please contact our support team.

Email: support@modernfireplaceliving.com

Thank you for choosing Modern Fireplace Living.